Return and Refund Policy

Return/Exchange Policy

We offer a 7-day hassle-free return and exchange policy.

We want you to love any product that you buy from us but in case if you are not completely satisfied, then please drop us an email on hello@cakto.in with your Order ID.

Once you get in touch with us, our team will revert with an email confirming the return/exchange.

Please Note: The product must be in its original condition and unused along with its original packaging and tags.Return is not applicable for Sale products.

In case of Pick-up service:

-We have a courier service that will facilitate the return, however it will be chargeable.

-Once we receive your return request, we will send you an email stating all the details.

-Pack the product in its original packaging (with box and dust bag) with all the original tags and our agent will come and pickup the package.We will issue you a refund after receiving the products back at our warehouse.

In case of self-return:

-Pack the product in its original packaging (with box and dust bag) with all the original tags and cards and ship it back to us within 2 business days on the address given in the email.

-Once you have shipped the order, then kindly notify us with the tracking detail.

 

Please note if we receive the items in any other packaging or if it is damaged, we will not be able to accept the return and the package will be sent back. 

Product Refunds:

-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

-If your return is approved, then your refund will be processed. The refund will be made via same payment method used for purchase. In case, of Cash on Delivery refunds shall be made via UPI.

-It will take up to 10-12 business days for the amount to reflect in your account.

Product Exchange:

-In case of exchange, we will send you the product of your choice once we receive the product back at our warehouse.

- You may exchange the product with a product of the same or higher value by paying the remainder.

Please note that the reverse shipping charge will be deducted from the refund amount.